Care Management
Keep members covered, connected, and on track.
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~99%
Client retention
Overview
Identify risk sooner.
Prevent coverage gaps before they occur.
Centauri helps plans support members through moments that affect coverage and care continuity. By combining data-driven identification with hands-on support, we help teams prevent disruptions, close gaps, and guide members through complex eligibility and enrollment processes.
How It Works
Stay ahead of benefit retention.
Centauri monitors eligibility signals, renewal timing, and member status changes that can affect coverage continuity. When risk appears, teams can step in and avoid preventable disruptions.
Know when action is needed before coverage is at risk. Centauri surfaces members approaching renewals, eligibility changes, or life events that may impact coverage. Teams can engage earlier, reducing missed deadlines, disenrollment, and avoidable gaps that may impact Medicaid, Supplemental Security Income, or Social Security Disability Insurance.
Maintain coverage through life and eligibility changes. Life events such as relocation, income shifts, or household changes can disrupt coverage. Centauri helps identify these transitions and supports members through the steps needed to maintain or reestablish eligibility.
Drive follow-through with clear, timely member engagement. Centauri delivers clear, timely outreach that helps members understand what to do and when to do it. This approach improves responsiveness, builds trust, and increases successful outcomes.
Integrate support without adding complexity. Care Management aligns with existing plan workflows and systems, supporting coordination across care management, eligibility, and operations teams. It scales across populations and programs without increasing operational burden.
Why Centauri
Built to prevent gaps and sustain continuous coverage.
- Early identification of members at risk of coverage disruption. Foresight
- Hands-on support through eligibility and enrollment processes. Advocacy
- Reduced disenrollment and avoidable gaps. Retention
- Outreach that improves completion and follow-through. Completion
- Support for continuity across life and eligibility transitions. Continuity
- Scales across diverse populations and program requirements. Scalability