Best Benefits Members' Frequently Asked Questions

Who is Centauri?
Centauri Health Solutions (“Centauri”) assists certain individuals with physical or mental health conditions in applying for Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI) through the Social Security Administration.

What is a disability benefit?
Disability benefits are paid to individuals who qualify through the Social Security Administration.  The SSDI program pays benefits to certain individuals who have worked long enough and paid into Social Security taxes, while the SSI program pays benefits to disabled adults and children with limited income and resources.  Applicants must meet medical requirements to obtain this benefit.

How do I know if I am disabled?
The requirements are different for children and adults.  To be considered for disability, there are requirements on the ability to work, the ability to do basic activities, how long your disability will last, etc.  For more information, one of our highly trained specialists can assist you by calling 866-879-0988.

I think my child is disabled. Can a child be considered disabled?
Children can be considered disabled for a variety of diagnoses.  To learn more or to speak to a specialist who can help you determine if your child may be eligible for our assistance, please call 866-879-0988.

I only held a job for 2-years, can I still be eligible for disability?
The Supplemental Security Income (SSI) program is for children and adults that have not worked enough to be considered for the Social Security Disability Insurance (SSDI) benefit.  SSI pays a monthly cash benefit to children and adults who meet the criteria for disability—both medically and non-medically.

How did you receive my information?
Your health plan contracts with Centauri in order to provide you with these services, but at any point in time, you may opt out of our services and be removed from our call lists.

Centauri may also assist individuals who are not affiliated with specific health plans and who may have been seen in a hospital recently.

As a health plan member, why do you have the right to my information?
Due to our expertise in this field, many health plans across the country, including yours, contract with us to provide this service to their members. Under HIPAA, health plans are permitted to share member information with companies like Centauri in order to provide their members with additional services and benefits for which they may be eligible.  We are not a solicitor or debt collector.

How long have you been providing this service?
Centauri has been providing this service to health plan members and direct consumers since 2006.  In addition, we also serve uninsured individuals who need representation through disability applications.

In how many states do you provide this service?
Centauri provides support to individuals who are disabled in over 30 states and can provide service in any State with whom we have contracted.

What is the benefit for me?
If you are approved for either the SSDI or SSI programs, you will be eligible for a monthly cash benefit that is determined by your past work or current household income, depending on which program you are approved for. In some situations, the Social Security Administration will pay individuals a back payment if you were eligible prior to the date you applied.

What is the cost?
If you are enrolled in a health plan that contracts with us, the service is free to you.* In the event that you disenroll from your health plan or are not affiliated with a health plan that we work with, there is a 25% fee (up to $6,000) that is paid by SSA out of your back payment only if we are successful in your case.  If you are not entitled to a back payment, then no fee is paid.  This fee is a one-time payment and does not affect the amount of your ongoing payments.  For more clarity, please contact us at 866-879-0988.

* For MI residents- In some situations, there may be a fee depending on which benefit you are entitled to.

Do I have to be a citizen to receive assistance?
You must be a U.S. citizen or national, or in one of certain categories of aliens. If you want to determine your eligibility, please contact us at 866-879-0988.

How do I know if I am eligible? - You can begin the process by filling out the screening questionnaire HERE.