Out-of-State Medicaid Frequently Asked Questions

What is Out-of-State (OOS) Medicaid account management?
Centauri handles all aspects related to the billing and collection of OOS Medicaid accounts both fee-for-service and managed care. Our services include eligibility verification, authorization notification, provider enrollment, billing/collecting, reporting and appeals processing and much more.

What if we’re already outsourcing to another company?
Most firms that offer OOS Medicaid do so as part of a broad suite of services. This lack of focus is apparent in their results. Issues identified include slower payment turnaround, increased denials, more work on your part and so on. We have a team dedicated to OOS Medicaid. Clients that have made the switch to Centauri will readily attest to the dramatic improvement.

We handle OOS Medicaid “in-house”, why use Centauri?
OOS Medicaid represents a very small portion of your overall accounts receivable. However, due to the complexities of each state Medicaid program, these accounts require an extraordinary amount of your administrative resources to collect. We specialize in handling all aspects of the OOS Medicaid account process. It's through this process that we save you time and money collecting this difficult group of accounts.

Do you handle OOS Medicaid managed care claims?
Yes. We handle all OOS Medicaid claims including fee for service and managed care claims. In fact, with the vast number of Medicaid MCOs and the wide variety of rules used by these programs it is even more important to use Centauri.

How can I verify eligibility?
Eligibility is easily verified on our website and requests can be submitted 24/7. While the process is designed to be efficient and user-friendly, training is available upon request.

Do you accept electronic files?
Yes. Our clients can send information either electronically or via paper, whichever is easiest for the client. For our larger clients, we can even access their HIS system to pull and post data.

Does Centauri offer reports tracking account status?
Yes.  We offer a wide variety of standard reports to our clients. These reports are available in both print and electronic form. Reports not only track account status, but also time to pay, aging, percent recovery, YTD submissions, aging by account status code and more.

Can I check patient account status on-line?
Yes. You can check status 24x7 via our secure website. In addition, many reports and other features are available on the site.

Is there a minimum number of accounts or minimum account balance?
No. We will work with you to maximize your recovery and minimize your cost to collect.

Besides the contingency fee are there any other fees?
No. We charge a small fee based on the successful collection of an OOS Medicaid account.

How do we begin using Centauri's OOS Services?
Complete a small amount of simple paperwork and then start sending us claims. It's that easy!