Referral Management & Analytics Frequently Asked Questions
What is Referral Management & Analytics?
Centauri Referral Management & Analytics (RMA) team supports health systems in improving the referral experience through provider office relationships and feedback, referral scheduling and care coordination, and analytics to drive and track results.
What is RMA's objective and metric of success?
Through enhanced patient and provider experience, Centauri strives to capture more scheduled referrals in the market and convert on a larger share of referrals, ultimately maximizing revenue.
How is Centauri's solution different from most referral management solutions?
We take a proactive approach to completing the referral or order, proactively communicating with providers and patients and tracking referrals and orders until there is a full resolution of care. Our RMA solution utilizes a proprietary PatientTracker+ tool to track referrals and issue updates to provider offices to encourage engagement with patients with unconverted referrals.
How is Centauri’s solution complimentary to revenue cycle?
We focus on the referral pathway prior to billing. RMA supplements any robust revenue cycle platform by enhancing provider relationships, improving the referral experience, and converting as many care events as possible into revenue events.
What services can RMA cover?
We work to support all referral driven clinical or medical group service. Any referral connection and scheduled event between providers or between providers and health system services can be enhanced and improved.
Where does RMA typically start?
Health systems typically initiate RMA services in more retail-driven services like diagnostic imaging, medical group services, and ambulatory care – and expands the platform into higher acuity services further in the care continuum, including oncology, neuro, orthopedics, cariology and heart, and other specialties. Many health systems start with an assessment to identify opportunities and potential solutions.
What is the referral conversion rate?
Many health systems struggle to track the number of referrals that are not scheduled or completed. Each non-converted referral presents a care event and revenue opportunity. Conversion rates for non-urgent care in medical groups and diagnostic imaging can be as low as 60 to 70% because of passive approaches to referral management. RMA works to improve the conversion rates by as much as 10%, improving revenue and utilization on fixed assets.